Platform Operations and Ticket Management

• Manage and resolve escalated support tickets across Google Workspace and Zoom, including Gmail, Google Drive, Calendar, Meet, and Zoom Rooms
• Administer Google Workspace at an organisational scale: provisioning, deprovisioning, group management, OU structure, policy configuration, and licence management
• Configure and manage Zoom at an enterprise scale, including Zoom Phone, Zoom Rooms, and Zoom Device Management
• Develop and maintain standard operating procedures for recurring operational tasks, with a view to reducing manual effort over time
• Identify patterns in ticket queues and proactively propose and implement process improvements or automation opportunities

Project Ownership and Execution

• Own and lead complex platform projects end to end, including scoping, planning, stakeholder coordination, and delivery
• Drive large-scale user migrations across identity providers and collaboration tenants, managing downstream impact across multiple integrated platforms
• Serve as a technical advisor to stakeholders on migration processes where a cloud directory serves as the upstream identity provider, covering implications for SSO, OAuth integrations, and downstream platform access
• Plan and execute device management migrations and endpoint transitions across large fleets of collaboration hardware
• Lead cross-functional rollouts of new collaboration tooling across distributed global sites, coordinating with local IT teams and network infrastructure teams
• Implement and configure Data Loss Prevention controls within Google Workspace on a project basis, including policy design for detecting and restricting the handling of sensitive data such as PII across Gmail and Google Drive
• Configure endpoint and mobile device management policies within Google Workspace as required, including Chrome Browser Management and mobile device restrictions for Android and iOS under defined compliance conditions

Automation and Tooling

• Read, understand, and safely execute automation scripts, including those generated with AI assistance, within privileged admin environments
• Collaborate with the Team Lead to extend and improve existing automation tooling built in Python and Google Apps Script
• Progressively take ownership of building reliable, safe, and well-documented scripts and automation workflows independently
• Apply a critical eye to AI-generated code. You are expected to understand what a script does line by line before executing it, particularly in contexts involving admin-level permissions

Stakeholder Engagement

• Serve as a primary point of contact for stakeholders across IT, HR, Finance, and business units on matters relating to Google Workspace and Zoom
• Communicate clearly and proactively on project status, risks, and technical implications to both technical and non-technical audiences
• Produce clear technical documentation, runbooks, and knowledge base articles to support knowledge transfer and team scalability

• Minimum 5 years of hands-on experience in a corporate IT, systems administration, or collaboration platforms role
• Demonstrable experience managing enterprise SaaS platforms at scale, supporting thousands of users or more
• Experience leading or significantly contributing to cross-functional IT projects involving multiple stakeholders and platforms
• Background in a corporate IT environment preferred; managed service provider or vendor-side experience will be considered
• Strong foundational understanding of cloud-based identity concepts: directory services, SSO, OAuth 2.0, and the upstream and downstream implications of identity changes
• Proficiency with at least one enterprise collaboration or productivity platform, such as Google Workspace or Microsoft 365. Google Workspace experience is strongly preferred; candidates with Microsoft 365 or equivalent platform administration backgrounds will be considered given the transferability of core skills
• Ability to read and critically evaluate scripts in Python, Bash, or JavaScript and understand their behaviour before execution, particularly in privileged admin contexts
• Familiarity with DLP policy configuration, MDM platforms, or endpoint management within a cloud-based environment is an advantage
• Zoom administration experience is a plus; the platform has a manageable learning curve for strong candidates