The Sea Travel Desk is part of the Group COO Office and is responsible for the group-wide international travel policy and process.
Job Description
Design, maintain, and ensure compliance with the Sea International Travel Policy, while continuously identifying opportunities to simplify policy application through system design, workflow optimization, and automation;
Processing requests for hotel and flight bookings in a timely and pragmatic manner in accordance with the Sea International Travel Policy;
Working closely with third-party vendors and booking agents to operationalize bookings;
Maintaining good and proper records of all travel requests and bookings for billing and management reporting purposes through the self-developed travel management system and purchasing system;
Serve as a key point of contact for travelers by resolving inquiries efficiently and improving clarity through better processes and tools;
Responding to after-hours travel emergencies and urgent requests;
Build and maintain strategic partnerships with airlines, hotel groups, and travel vendors, to achieve cost savings and service improvements for the company;
Work closely with domestic travel teams across different markets to align travel operations and improve workflow processes;
Conduct regular audits of travel spend and booking patterns across markets, including monthly reviews to provide insights to management for travel planning and budgeting;
Explore and support the adoption of AI-driven solutions (e.g. intelligent request routing, data validation, anomaly detection, reporting automation) to improve operational efficiency and user experience;
Regular reporting to management on travel demand and patterns, as well as ad-hoc analysis when required; and
Support special projects related to company travel operations, digital transformation, AI enablement, and cross-functional operational improvements.
Requirements
Adaptability to evolving business requirements
Willingness to learn and perform tasks across the front, middle and back office
Process-driven with strong execution ability
Systematic, with excellent attention to details
Excellent team player, with willingness to go the extra mile for teammates
Proactive in proposing areas for continuous improvement
Willingness to adopt AI/use AI as an enabler in his/her daily work
Work one weekend every 2 months (compensated with off-in-lieu)
