SeaTalk is a business communication and collaboration platform that integrates messaging, HR tools, and collaborative features. Our goal is to revolutionize office digitization and automation, enhancing communication and operational efficiency while prioritizing data security. As part of the SeaTalk Product team, you will play a crucial role in bridging the business, technology, and design teams to develop scalable and innovative solutions for our users. Join us on a mission to establish SeaTalk as the leading office management system. Learn more about SeaTalk at https://seatalk.io/

• Respond promptly and effectively to user queries, providing clear and comprehensive guidance.
• Perform initial troubleshooting, conducting research to identify potential root causes of reported issues.
• Ensure timely resolution or escalation of problems through close collaboration with the Engineering team, Product Managers, and other stakeholders.
• Identify patterns and trends in reported issues to improve product stability and quality, and communicate findings to relevant stakeholders.
• Collaborate with your mentor PM to design solutions that effectively address business needs, while considering the balance between execution speed and long-term sustainability.
• Collaborate closely with designers and engineers throughout the development process to deliver high-quality product solutions.

• Currently pursuing a Bachelor's or Master's Degree, Computer Science, Information Systems, Business Analytics, Mathematics, Economics or a related field is preferred.
• Understanding and/or having hands-on experience in a digital product team is preferred
• Excellent communication skills with the ability to engage with users and gather insightful information.
• Proficiency in English (spoken and written) is required, and proficiency in Mandarin is strongly preferred for cross-country collaborations.
• Effective troubleshooting skills, a great problem solver with the ability to structure an action plan
• Excellent logical and structural thinking
• Strong sense of responsibility and accountability

#LI-EO1